Why can honey have a different color?
Depending on the floral origin, honey can be light or dark and tends to become solid due to a natural process called crystallization.
Why can honey have different names?
Depending on the production area, the honey acquires the characteristics of the flora where the bees collect the nectar (eg eucalyptus and strawberry trees).
When in an area there is no prevalence of a particular flowering, honey is defined as "wildflower".
When in an area there is no prevalence of a particular flowering, honey is defined as "wildflower".
The honey I received is in a solid / crystalline state, is it still edible?
Yes of course, it is edible. The liquid, solid / crystalline state of honey depends on the temperature of the surrounding environment and on the percentage of water present in the honey itself.
Is honey subjected to artificial transformations?
No, honey does not undergo any artificial transformation. The honey extracted from the combs by means of the centrifugal force is not subjected to preservation heat treatment with the exception of the bitter strawberry tree honey which, given its high degree of humidity, is subjected to dehumidification.
Does the right of withdrawal apply to all products on the site?
The Right of Withdrawal consists in the possibility for the consumer to withdraw, within fourteen working days, from any purchase made remotely and receive a full refund of the expenditure incurred for the purchase without any penalty, just as provided for in Legislative Decree. Lgs 185 of 22/05/99 which obviously also includes purchases made via the Internet. The only expenses not reimbursed will be those of shipping, which remain excluded from the discipline referred to in decree law 185/99.
The right of withdrawal is totally lost if the returned product is not intact, that is:
1. Lack of original packaging.
2. Absence of integral elements of the product.
3. Damage to the product for reasons other than transport.
The right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:
- order of products by a non-consumer customer and / or who requires an invoice
- order of products made to measure or clearly personalized;
- order of products that are likely to deteriorate or expire rapidly;
- order of sealed products that cannot be returned for hygienic reasons or related to health protection or that have been opened after delivery.
For further information, please consult our conditions of sale
The right of withdrawal is totally lost if the returned product is not intact, that is:
1. Lack of original packaging.
2. Absence of integral elements of the product.
3. Damage to the product for reasons other than transport.
The right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:
- order of products by a non-consumer customer and / or who requires an invoice
- order of products made to measure or clearly personalized;
- order of products that are likely to deteriorate or expire rapidly;
- order of sealed products that cannot be returned for hygienic reasons or related to health protection or that have been opened after delivery.
For further information, please consult our conditions of sale
What are the delivery times and methods of the purchased products?
The ordered goods will be delivered to the consumer by SDA or Poste Italiane courier, possibly within 3-4 working days with the exception of items with the wording that can be ordered (e.g. favors) starting from the day following receipt of the payment confirmation of the goods </ div >